No Refund Policy As a salon, we pride ourselves on great customer service and the exceptional quality of our work. We will do our very best to ensure that all of our guests are satisfied with every service provided. Due to many variables, sometimes things do not go as expected and/or desired results can not be achieved. As a salon, our number one priority is guest experience and satisfaction. We ask that any guest who needs an adjustment to their hair reach out to us within 48 hours of the original service. Please be aware that shampooing the hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed, we will determine the proper course of action. While these adjustments can be made, NO REFUNDS will be issued. By agreeing to receive the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.